Broadband Migration Authority Codes

What is a MAC?

(download the PDF of this document)

Migration Access Codes, generally known as MAC codes allow you to seamlessly switch broadband provider, without any break in your service. Technically, a MAC code is like a serial number used to identify your broadband connection within the local exchange. If you’re switching provider and they have this code, they can simply move your connection over to their service.

What does this mean?

This means that rather than going without the internet for three to four weeks while you wait for your new connection, your switchover will be seamless – with little or no downtime, no need for an engineer to visit and you could even save on connection
fees.

How do I get one?

The handing out of MAC codes used to be discretionary, but this was deemed a restrictive practice by Ofcom. They have since introduced new
legislation so that all ADSL ISPs must now provide customers with a MAC code when requested.

Restrictions

If you have an LLU or cable connection you won’t be able to use the MAC migration service to switch provider, although some ISPs are trailing LLU
MACs. Instead you’ll have to wait without broadband until your new connection is up and running.

Where to get your MAC number

Use the following contacts to obtain a MAC number to
transfer your Broadband service:

AAISP

01344 400 999

AOL

0870 320 2020

Brightview Internet Services Ltd

0207 665 3000

BT Broadband

0800 800 030

Bulldog

0800 404 8151

Care4free

0870 160 9901

Community Internet

01865 856 170

Dark Marketing Ltd

0870 742 4455

Demon

0845 272 2333

Dial Start

0870 160 1385

Easynet

0845 333 4400

Eclipse Internet

07392 333301

EFHBroadband.com

0870 141 7038

Entanet

0871 433 3682

Fast.co.uk

0870 881 3278

freenetname

0870 909 0586

Global Internet

0870 909 8100

ic24

0870 160 1381

Internet Central

01782 667766

InterViVo Networks Ltd

0845 345 9234

LCC Communications Ltd

0870 242 7443

Madasafish

0870 160 1386

Metronet

0870 284 0284

Netplan Internet Solutions

0870 751 8345

Nildram

08701 608 600

PIPEX Internet

0845077 8324

Orange

0870 0102 462

Spitfire

0207 501 3030

Totalise

0870 160 9905

Tiscali

0845 077 4488

Uniworld

0845 458 4510

Virgin Media (non cable)

0845 840 7777

Waitrose.com

0800 980 0018

Zen Internet

0845 058 9000