by Foxhall | Dec 29, 2023 | DSL & Broadband, Phonesets, UCaaS, VoIP
Maintaining a connection to Emergency services during mains power failure has been an intrinsic part of public telephone networks. Most landline call services were delivered through copper wire connections over the ‘Public Switched Telephone Network’...
by Foxhall | Aug 24, 2023 | Cloud computing, UCaaS, VoIP
Integrating Microsoft Teams with a Unified Communications as a Service (UCaaS) platform can offer several benefits to your organization, enhancing communication, collaboration, and productivity. Here are some reasons why you might consider integrating these two...
by Foxhall | Aug 14, 2023 | DSL & Broadband, ISDN, UCaaS, VoIP
Migrating your company phone system from ISDN (Integrated Services Digital Network) to UCaaS (Unified Communications as a Service) involves several steps to ensure a smooth transition. UCaaS is a cloud-based communication solution that integrates various communication...
by Foxhall | Jul 27, 2023 | Cloud computing, UCaaS, VoIP
Unified Communications (UC & UCaaS) systems can reduce business costs in several ways by streamlining communication and collaboration processes, improving efficiency, and eliminating redundant or outdated technologies. UK Enterprises are prioritising cost savings....
by Foxhall | Jul 25, 2023 | Cloud computing, UCaaS, VoIP
AI is already being used extensively in the telecommunications industry, and it’s likely that its applications will only continue to grow and evolve. Here are some of the key ways AI is being used in telecommunications: Network Management and Optimization: AI is...
by Foxhall | Jul 24, 2023 | Cloud computing, UCaaS, VoIP
When evaluating different UCaaS (Unified Communications as a Service) providers, there are several key factors to consider. Here are some important aspects to assess during your evaluation: Features and Functionality: Start by understanding your organization’s...
by Foxhall | Jul 8, 2023 | UCaaS, VoIP
There are several compelling reasons to consider transitioning from a traditional Private Branch Exchange (PBX) system to Unified Communications as a Service (UCaaS). Here are some key benefits: Cost Savings: UCaaS eliminates the need for upfront investments in...
by Foxhall | Jul 8, 2023 | Cloud computing, UCaaS, VoIP
Home or hybrid working, which combines working from home and working in a physical office, has gained significant attention and popularity in recent years. It offers both advantages and disadvantages for individuals and organizations. Here are some of the pros and...
by Foxhall | Jul 7, 2023 | UCaaS, VoIP
Call queues are often considered better than call groups for several reasons: Improved Customer Experience: Call queues provide a more organized and structured approach to handling incoming calls. When customers are placed in a queue, they are informed about their...
by Foxhall | May 11, 2023 | Cloud computing, Phonesets, UCaaS, VoIP
What is Unified Communications?: Unified Communications (UC) is an integrated group of communications and collaboration tools, wrapped up in an accessible User eXperience (UX) – which can include; voice calls (VoIP) comprehensive contact centre facilities voicemail...
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