by Foxhall | Jul 24, 2023 | Cloud computing, UCaaS, VoIP
When evaluating different UCaaS (Unified Communications as a Service) providers, there are several key factors to consider. Here are some important aspects to assess during your evaluation: Features and Functionality: Start by understanding your organization’s...
by Foxhall | Jul 8, 2023 | UCaaS, VoIP
There are several compelling reasons to consider transitioning from a traditional Private Branch Exchange (PBX) system to Unified Communications as a Service (UCaaS). Here are some key benefits: Cost Savings: UCaaS eliminates the need for upfront investments in...
by Foxhall | Jul 8, 2023 | Cloud computing, UCaaS, VoIP
Home or hybrid working, which combines working from home and working in a physical office, has gained significant attention and popularity in recent years. It offers both advantages and disadvantages for individuals and organizations. Here are some of the pros and...
by Foxhall | Jul 7, 2023 | UCaaS, VoIP
Call queues are often considered better than call groups for several reasons: Improved Customer Experience: Call queues provide a more organized and structured approach to handling incoming calls. When customers are placed in a queue, they are informed about their...
by Foxhall | May 11, 2023 | Cloud computing, Phonesets, UCaaS, VoIP
What is Unified Communications?: Unified Communications (UC) is an integrated group of communications and collaboration tools, wrapped up in an accessible User eXperience (UX) – which can include; voice calls (VoIP) comprehensive contact centre facilities voicemail...
by Foxhall | Nov 16, 2022 | Cloud computing, VoIP, Yeastar
Cloud computing has been around for years now, but how many businesses have embraced this technology over office based solutions? According to the International Data Group, 69% of businesses are using cloud computing, with a further 18% saying they plan to implement...
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