by Foxhall | Jul 24, 2023 | Cloud computing, UCaaS, VoIP
When evaluating different UCaaS (Unified Communications as a Service) providers, there are several key factors to consider. Here are some important aspects to assess during your evaluation: Features and Functionality: Start by understanding your organization’s...
by Foxhall | Jul 8, 2023 | UCaaS, VoIP
There are several compelling reasons to consider transitioning from a traditional Private Branch Exchange (PBX) system to Unified Communications as a Service (UCaaS). Here are some key benefits: Cost Savings: UCaaS eliminates the need for upfront investments in...
by Foxhall | Jul 8, 2023 | Cloud computing, UCaaS, VoIP
Home or hybrid working, which combines working from home and working in a physical office, has gained significant attention and popularity in recent years. It offers both advantages and disadvantages for individuals and organizations. Here are some of the pros and...
by Foxhall | Jul 7, 2023 | UCaaS, VoIP
Call queues are often considered better than call groups for several reasons: Improved Customer Experience: Call queues provide a more organized and structured approach to handling incoming calls. When customers are placed in a queue, they are informed about their...
by Foxhall | May 11, 2023 | Cloud computing, Phonesets, UCaaS, VoIP
What is Unified Communications?: Unified Communications (UC) is an integrated group of communications and collaboration tools, wrapped up in an accessible User eXperience (UX) – which can include; voice calls (VoIP) comprehensive contact centre facilities voicemail...
Recent Comments