Integrating Microsoft Teams with a Unified Communications as a Service (UCaaS) platform can offer several benefits to your organization, enhancing communication, collaboration, and productivity. Here are some reasons why you might consider integrating these two platforms:

Streamlined Communication:

Microsoft Teams is a popular collaboration platform that offers real-time messaging, video conferencing, and file sharing. Integrating it with a UCaaS platform brings together; voice, video, messaging, other communication channels, call routing, PSTN access & complex contact centre solutions – into a single interface, making it easier for employees to communicate and collaborate seamlessly. Summaries of Microsoft Teams integration can be seen here for our NetSapiens and NFON Cloudya solutions …

Enhanced Collaboration:

By integrating Microsoft Teams with a UCaaS platform, you can provide your staff with a comprehensive collaboration suite. Users can switch between various communication modes (voice, video, chat) without leaving the Teams environment, leading to a more unified, simpler and more efficient user experience (UX).

Centralized Management:

A UCaaS integration can allow you to manage your communication and collaboration tools from a central dashboard. This simplifies administration, user provisioning, and access control, reducing the need for managing multiple platforms separately.

Flexibility and Mobility:

UCaaS platforms often offer mobile apps and softphone capabilities, allowing users to stay connected and productive from anywhere. Integrating Teams with UCaaS extends this mobility, enabling users to access all communication tools, regardless of their location.

Seamless Meetings and Conferencing:

Our UCaaS platforms offer advanced call routing, as well as audio & video conferencing capabilities. Integrating these features with Teams can enhance your virtual meetings, making scheduling, joining, and conducting conferences directly from the Teams interface easier.

Cost Savings:

Integrating Microsoft Teams with a UCaaS platform can potentially lead to cost savings by consolidating your communication tools and reducing the need for standalone communication solutions. You can leverage your existing investments in both platforms to create a more cost-effective communication infrastructure.

Scalability and Integration:

UCaaS platforms are designed to be scalable, allowing you to add or remove users as needed. Integration with Teams ensures that your communication capabilities can grow alongside your organization’s needs.

Unified User Experience (UX):

Integrating these platforms provides a consistent user experience. Employees won’t have to switch between different applications for various communication needs, which can improve user adoption and satisfaction.

Advanced Features:

UCaaS platforms often offer advanced features like call routing, voicemail, call analytics, and integration with CRM systems. Integrating these features with Microsoft Teams can enhance your communication capabilities and improve business processes.


Microsoft Teams and UCaaS platforms are both rapidly evolving technologies. Integrating them can future-proof your communication infrastructure, ensuring that you can take advantage of new features and innovations as they become available.

Redundancy / Disaster Recovery:

It is possible to configure & license Microsoft Teams as a working VoIP PBX. However, functionality is limited, calling plans are expensive, number porting is reputed to be difficult and redundancy is minimal. Any failure in Microsoft Teams connectivity or core functions could lead to a complete loss of telecom’s for your business.

However, it’s important to note that successful integration requires careful planning and implementation to ensure a seamless experience for your users. You’ll need to consider your organization’s specific communication needs, existing IT infrastructure, and the capabilities of both platforms before proceeding with the integration. See this brochure to find out what we can offer in partnership with NFON.

Notably, combining Teams with UCaaS requires extra Microsoft 365 licenses (and knowledge about those licenses) in addition to CTI plug-ins that create the bridge between the two platforms. Call us at Foxhall Solutions to un-pick the confusion around the implementation & benefits of this combination – and what’s needed to put it together for your business …