Migrating your company phone system from ISDN (Integrated Services Digital Network) to UCaaS (Unified Communications as a Service) involves several steps to ensure a smooth transition. UCaaS is a cloud-based communication solution that integrates various communication services such as voice, video, messaging, and collaboration tools. Here’s a general outline of Foxhall Solutions’ process:

The ISDN network will be deactivated completely by the end of 2025. Any copper lines used for voice services will be switched off including ISDN, PSTN, and multi-line.

1.  Assessment and Planning:

  • We evaluate your current ISDN phone system to understand its features, capacity, and limitations.
  • to – Identify the communication needs of your company, including the number of users, call volume, and required features.
  • and – to determine the available internet bandwidth and network infrastructure to support UCaaS Vendor Selection.

2.  Vendor Selection:

  • We choose a reputable UCaaS provider that aligns with your company’s requirements and budget.
  • We compare features, pricing plans, reliability, scalability, and customer support offered by our UCaaS providers.

3.  Feature and Application Mapping:

  • We list the features and applications currently used on your ISDN phone system (e.g., voicemail, call forwarding, conferencing).
  • and – we confirm that the selected UCaaS provider offers these features – or suitable alternatives.

4.  Network Readiness:

  • We ensure your company’s Broadband & network infrastructure can handle the increased data traffic associated with UCaaS.
  • and – if needed – optimize network performance, including sufficient bandwidth, low latency, and Quality of Service (QoS) settings.

5.  Migration Strategy:

  • We plan the migration process, considering factors like; downtime tolerance, user training, and consider phased migration if necessary.
  • We determine whether you’ll perform a “big bang” migration (switching all users at once) or a gradual migration (moving users in groups).

6.  Hardware and Software Configuration:

  • We set up and configure necessary hardware, such as IP phones, softphones, and conference room systems.
  • and – install and configure UCaaS applications and software on user devices.

7.  Number Porting:

  • We coordinate with our UCaaS provider to port existing phone numbers from the ISDN system to the new UCaaS system.

8.  User Training:

  • We provide user-guides & training sessions for employees to familiarize them with the new UCaaS platform, features, and applications.
  • We help users understand how to make calls, use voicemail, access collaboration tools, and troubleshoot common issues.

9.  Testing and Quality Assurance:

  • We conduct thorough testing to ensure that all features and functionalities work as expected in the new UCaaS environment.
  • and – identify & resolve any issues or discrepancies identified during testing.

10.  Data Migration:

  • If needed (& possible), we migrate existing voicemail messages, call logs, and other data from the old ISDN system to the UCaaS platform.
  • However, due to the age & limitations of your old ISDN system, there is not usually much that we can do!

11.  Deployment and Go-Live:

  • We execute the migration plan based on your chosen & agreed strategy.
  • and – we monitor the transition closely to ensure a smooth go-live process.

12.  Post-Migration Support:

  • We offer ongoing support to address any user questions or issues that arise after the migration.
  • and – continuously monitor the performance and reliability of the UCaaS system.

Foxhall Solutions knows that each company’s situation is unique, and the migration process may vary based on factors like company size, industry, and specific communication needs. It’s crucial to work closely with our chosen UCaaS supplier to use both our experience in phone system migrations to ensure a successful & painless transition for your business.

Contact Foxhall Solutions to discuss how migrating from ISDN to UCaaS will increase productivity, and make your business telecommunications a profit centre.