What is VoIP Quality of Service (QoS)?

What is VoIP Quality of Service (QoS)?

QoS is one of the most important factors in a successful VoIP installation. QoS (Quality of Service), is important for all VoIP installs, because, at some point, voice and data will ‘mix’ on your network, or on the Internet. Call ‘Quality’ is not so much measured, but...
Nice Feature – 3CX HotDesking

Nice Feature – 3CX HotDesking

3CX have re-introduced ‘HotDesking’ in an integrated, easy-to-use form, with service pack 2 of 3CX version 15.5  (for those systems with 3CX license keys supporting the ‘Pro’ or ‘Enterprise’ versions only however). What is...
GDPR: How does it effect Call Recording?

GDPR: How does it effect Call Recording?

In May 2018 (and 10 months before Brexit!), the EU-wide ‘General Data Protection Regulations’ (GDPR) will come into effect. While most of us are thinking about protecting data storage on computer servers – some businesses will also have to consider their...